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Your Rights and Our Rules at 663bt

These terms set out how 663bt operates, what you can expect from us, and what we expect from you. Access to our platform depends on local law and is available only where permitted in your region.

Account EligibilityJazzCash & Easypaisa Payment TermsData and PrivacyRaast Withdrawal RulesContact and Dispute Paths
663bt Your Rights and Our Rules at 663bt
CONTACT AND DISPUTES

Reach Us for Legal or Account Queries

If you have a question about these terms, a dispute over a transaction, or a request to access or delete your account data, our support team handles all three. Use the channel that suits you — we aim to respond to legal and account queries within one business day.

Live Chat Open the chat widget inside your account dashboard to reach us directly. Available during operating hours for account, payment, and legal term queries.
Email Support Send your query, account ID, and a brief description to our support address. Legal and data-access requests handled here with a written record kept for your reference.
Account Help Centre Log in and head to the Help section for guided steps on disputes, withdrawal holds, and data requests. Most account-level legal queries resolve here without contacting support.
DATA AND SECURITY

How We Handle Your Account and Data

We collect only the account and transaction data needed to run your wallet, verify your identity, and process payments through JazzCash, Easypaisa, and Raast. We do not sell your data to third parties. Here is what that looks like in practice across the areas that matter most to you.

Data Retention

We keep your account and transaction records for the period required by applicable law. After that window, inactive account data is deleted on a rolling schedule. You can request a copy of your data at any time via email support.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings. Turning off analytics cookies does not affect account function.

Account Security

Every login triggers an OTP sent to your registered mobile number — the same number tied to your JazzCash or Easypaisa wallet. If you receive an OTP you did not request, contact support immediately and we will lock the account.

Data Change Requests

To update your registered name, mobile number, or wallet details, contact support with a valid ID. Changes go through a short verification hold before they take effect — this protects your account from unauthorised edits.

Common Questions About These Terms

These are the questions we get most often about how our terms work, what your rights are, and how to act on them.

Account access depends on local law in your region. You are responsible for confirming that opening and using an account is lawful where you are located. We do not confirm eligibility on your behalf.

Send a data-access request to our support email with your account ID. We will compile your account and transaction records and return them to you within the timeframe local law requires.

Yes. Submit a deletion request through email support. We will close the account and delete personal data not required for legal or fraud-prevention records, confirming completion once done.

Raise the dispute via live chat or email with your transaction reference and wallet screenshot. We review the record against our payment logs and respond with a decision, typically within one business day.

We match the receiving Raast account name to the name on your 663bt profile. This step prevents misdirected payments and protects your funds. It is a one-time check per wallet, not a recurring delay.

We notify you via the contact method registered on your account before material changes take effect. Continuing to use the platform after that notice period means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.